Escalation & Reminder Flow
Power Automate
SLA-driven reminder and escalation logic keeping approvals moving without manual chasing.
Escalation & reminders
Pending approval detected
Scheduled · every 4h
Age vs SLA
24h / 48h / 72h
Reminder to approver
Log reminder count
Escalate to manager
Notify compliance
Update tracker status
Close loop / archive
- Overview
- Scheduled logic that detects ageing approvals, reminds approvers, and escalates once the SLA is breached.
- Problem
- Approvals stalled silently and were only noticed when someone reviewed the queue by hand.
- System architecture
- Scheduled trigger → pending items query → age comparison → reminder and escalation branches → tracker update.
- Workflow
- Detect pending → compare age to SLA → remind at 24h → escalate at 48h → notify compliance at 72h → log.
- Tools
- Power Automate
- Role
- Defined the SLA tiers with stakeholders and built the reminder and escalation branches.
- Impact
- Chasing became automatic, and ageing is visible in reporting rather than anecdotal.
- Implementation notes
- All interfaces shown are representative reconstructions using fictitious sample data. No internal names, documents or confidential metrics are published.